Ticket & Refund Policy

1. General

All tickets purchased for events operated by Reel Thing Events Ltd are subject to the terms below.

By purchasing a ticket, you agree to these conditions.

2. Refunds

Tickets are non-refundable once purchased.

We strongly recommend selecting Refund Protection at checkout if you would like the option to claim a refund in certain circumstances (such as illness, injury, or travel disruption). Refund Protection is provided by a third party, and any claims must be made directly through them.

3. Ticket Transfers

If you are unable to attend, you are very welcome to transfer your ticket to someone else.

It is your responsibility to ensure that the person attending in your place has all relevant event details.

4. Event Changes

We reserve the right to make minor changes to the event where necessary, including (but not limited to) adjustments to timing, format, or running order.

Such changes do not entitle ticket holders to a refund.

5. Event Cancellation

In the unlikely event that an event is cancelled by us, a full refund will be issued to the original purchaser.

6. Refund Protection

Refund Protection is an optional add-on available at checkout and is provided by a third-party partner called XCover.

• It is entirely optional

• Claims are handled directly by the provider

• Any questions or claims must be directed to them, not to Reel Thing Events Ltd

7. Admission

We reserve the right to refuse admission or remove any guest whose behaviour is deemed inappropriate or disruptive.

No refund will be given in such circumstances.

8. Liability

Guests attend events at their own risk. We accept no responsibility for loss, damage, or injury except where required by law.

9. Contact

If you have any questions about your booking, please get in touch via our contact page here